Help Centre

399 FAQ – Frequently Asked Questions Answered

Everything you need to know about playing on 399 — from creating your account and making deposits to claiming bonuses and withdrawing winnings. If you can't find your answer here, our support team is available 24/7.

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Quick Help Topics

What Do You Need Help With?

Browse the most common topics below or scroll down to find your answer in the full FAQ sections.

Account Setup

How to register, verify your account, reset your password, and manage your profile on 399. Everything you need to get started in under two minutes.

Deposits & Withdrawals

Accepted payment methods, minimum amounts, processing times, and what to do if a transaction doesn't go through. bKash, Nagad, and Rocket all supported.

Bonuses & Promotions

How the 150% welcome bonus works, wagering requirements, reload offers, and how to make sure your bonus is applied correctly on your first deposit.

Games & Rules

Questions about Rummy, Bombing Fishing, Slide, Honor of Zuma, Deuces Wild, Monster Plinko, and Ezugi Live — how they work, RTP, and tips for new players.

Mobile App

How to download and install the 399 app, supported devices, troubleshooting crashes, and why the app loads faster than the browser version.

Security & Privacy

How 399 protects your data, what SSL encryption means for your account, two-factor authentication, and how to report suspicious activity.

Full FAQ

All Your 399 Questions, Answered

Account

Go to /register and fill in your name, mobile number, and a password. The whole process takes about two minutes. Once you're registered, you can log in immediately and make your first deposit to claim the welcome bonus. No email verification is required to start playing.

No. Each player is allowed one account on 399. Creating multiple accounts is against the terms and conditions and may result in all accounts being suspended. If you've forgotten your login details, use the password reset option rather than registering again.

On the login page, click "Forgot Password" and enter your registered mobile number. You'll receive a verification code via SMS. Enter the code, set a new password, and you're back in. If you don't receive the SMS within a few minutes, contact support via live chat.

Log in and go to your account settings. You can update your display name, email address, and notification preferences from there. If you need to change your registered mobile number, contact the 399 support team directly at [email protected] as this requires identity verification.

If you want to close your account, reach out to the support team via live chat or email. Before closing, make sure you've withdrawn any remaining balance. Account closures are usually processed within 24 hours. If you're closing for responsible gaming reasons, check the Responsible Gaming page for self-exclusion options first.
Deposits & Withdrawals

399 accepts bKash, Nagad, and Rocket — the three most widely used mobile wallets in Bangladesh. All transactions are processed directly through your mobile wallet, so there's no need for a bank account or credit card. The process is fast, familiar, and works on any phone.

The minimum deposit on 399 is kept low so that players of all budgets can get started. Check the cashier section after logging in for the current minimum amount, as it may vary slightly by payment method. There are no deposit fees charged by 399 — any fees are on the wallet provider's side.

Most 399 withdrawals are processed within 15 minutes. In some cases — particularly during peak hours or if additional verification is needed — it can take up to a few hours. If your withdrawal hasn't arrived after 3 hours, contact the support team with your transaction reference number.

First, check that the transaction was completed on your bKash, Nagad, or Rocket app and that the money left your wallet. If it did, wait 5–10 minutes as there can be a short processing delay. If the balance still hasn't updated, contact 399 support via live chat and share your transaction ID. The team will trace and credit it manually if needed.

399 has daily and weekly withdrawal limits in place. The exact limits depend on your account level and verification status. Players who have completed full account verification typically have higher limits. Log in and check the cashier section for your current withdrawal limits, or ask the support team for details.
Bonuses & Promotions

New players on 399 receive a 150% bonus on their first deposit. So if you deposit 1,000 BDT, your account is credited with 2,500 BDT total. The bonus is applied automatically — no promo code needed. Just register, make your first deposit, and the bonus lands in your account instantly.

Yes, like all online gaming platforms, 399 applies wagering requirements to bonus funds. This means you need to play through the bonus amount a certain number of times before it can be withdrawn as cash. The specific wagering requirement is displayed in the bonus terms when you claim the offer. Read the full Terms and Conditions for details.

The welcome bonus is only available on your very first deposit. If it wasn't applied, check that this was indeed your first deposit and that the deposit met the minimum qualifying amount. If everything looks correct and the bonus still didn't appear, contact 399 support within 24 hours of the deposit with your transaction details.

Yes, 399 runs regular promotions for existing players including reload bonuses, cashback offers, and game-specific tournaments. These are announced in the promotions section of the site and via SMS notifications. Make sure your notification settings are turned on so you don't miss out on limited-time offers.
Games

399 offers a focused library of popular games: Rummy, Bombing Fishing, Slide, Honor of Zuma, Deuces Wild, Monster Plinko, and Ezugi Live Casino. Each game is optimised for mobile and runs directly in your browser without any download.

Yes. All non-live games on 399 use certified random number generators (RNG) to determine outcomes. This means every card draw, ball drop, or spin is completely independent of previous results. The Ezugi Live games use physical equipment — real cards, real roulette wheels — operated by trained dealers in a professional studio environment.

Log in, go to the Rummy page, and join a table. The goal is to form valid sets (three or four cards of the same rank) and sequences (three or more consecutive cards of the same suit) from your hand before your opponents do. Draw from the deck or the discard pile each turn, and discard one card. The first player to form a valid complete hand wins the round.

Ezugi Live is a live casino section powered by Ezugi, one of the leading live dealer providers in the world. Real dealers run real tables — Baccarat, Roulette, Blackjack — streamed in HD video 24/7. You place bets through the on-screen interface and the dealer handles the physical game in real time. It's the closest thing to a real casino floor without leaving your home.

Some games on 399 offer a demo or practice mode that lets you get familiar with the mechanics before wagering real money. Check the individual game page to see if a free play option is available. Live casino games like Ezugi Live require real money bets as they involve live dealers and real-time operations.
Mobile & App

Visit the App page on 399 and follow the download instructions for your device. The 399 app is available as a direct APK download for Android. iOS users can add the site to their home screen for a near-native experience. The app loads faster than the browser version and supports biometric login.

Yes. The 399 APK is the official app distributed directly by the platform. To install it, you may need to enable "Install from unknown sources" in your Android settings — this is standard for apps not distributed through the Play Store. Only download the app from the official 399 App page to ensure you're getting the genuine file.

Try these steps in order: clear the app cache in your phone settings, uninstall and reinstall the latest version from the App page, and make sure your Android version is up to date. If the issue persists, try playing via the mobile browser as a temporary workaround and contact support with your device model and Android version.

Yes. Every game in the 399 library is fully optimised for mobile play. The games are designed to run smoothly on mid-range Android devices and don't require a fast internet connection to function well. Ezugi Live streams in adaptive quality, so it adjusts automatically based on your connection speed.
Security & Privacy

399 uses SSL (Secure Socket Layer) encryption across the entire site. This means all data transmitted between your device and the 399 servers is encrypted and cannot be intercepted. Your personal details and payment information are stored securely and never shared with third parties without your consent. Read the full Privacy Policy for details.

Use a strong, unique password that you don't use on other sites. Never share your login details with anyone — 399 staff will never ask for your password. Log out of your account when using a shared device. If you notice any suspicious activity on your account, change your password immediately and contact support.

Change your password immediately using the reset option on the login page. Then contact 399 support via live chat or at [email protected] and report the issue. The team can temporarily lock your account while the situation is investigated to prevent any unauthorised transactions.

Yes. 399 takes responsible gaming seriously. You can set deposit limits, session time limits, and self-exclusion periods directly from your account settings. If you feel your gaming is becoming a problem, visit the Responsible Gaming page for tools and resources. 399 is an 18+ platform only.
Still Need Help?

Can't find your answer? The 399 support team is online 24/7 and ready to help with any question.

Email Support

[email protected]

Live chat available 24/7

399 is an 18+ platform. Please play responsibly. If you need help managing your gaming habits, visit our Responsible Gaming page.

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