Everything you need to know about playing on 399 — from creating your account and making deposits to claiming bonuses and withdrawing winnings. If you can't find your answer here, our support team is available 24/7.
Browse the most common topics below or scroll down to find your answer in the full FAQ sections.
How to register, verify your account, reset your password, and manage your profile on 399. Everything you need to get started in under two minutes.
Accepted payment methods, minimum amounts, processing times, and what to do if a transaction doesn't go through. bKash, Nagad, and Rocket all supported.
How the 150% welcome bonus works, wagering requirements, reload offers, and how to make sure your bonus is applied correctly on your first deposit.
Questions about Rummy, Bombing Fishing, Slide, Honor of Zuma, Deuces Wild, Monster Plinko, and Ezugi Live — how they work, RTP, and tips for new players.
How to download and install the 399 app, supported devices, troubleshooting crashes, and why the app loads faster than the browser version.
How 399 protects your data, what SSL encryption means for your account, two-factor authentication, and how to report suspicious activity.
Can't find your answer? The 399 support team is online 24/7 and ready to help with any question.
Live chat available 24/7
399 is an 18+ platform. Please play responsibly. If you need help managing your gaming habits, visit our Responsible Gaming page.