Gaming on 399 is meant to be fun — a way to unwind, enjoy great games, and maybe win some extra cash. When it stops being fun, that's when we step in. 399 gives every player in Bangladesh the tools and support to stay in control.
We've built responsible gaming tools directly into the 399 platform — not as an afterthought, but as a core part of how we operate.
Set daily, weekly, or monthly deposit limits directly from your 399 account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period — so your future self can't undo a decision made in the heat of the moment.
Tell 399 how long you want to play in a single session. When your time is up, you'll get a clear notification. You can choose to stop or extend — but the reminder is always there, keeping you aware of how long you've been playing.
Need a short break? A cool-off period lets you pause your 399 account for 24 hours, 7 days, or 30 days. During this time you cannot log in, deposit, or place bets. It's a simple way to step back without fully closing your account.
If you feel you need a longer break, self-exclusion lets you close your 399 account for a minimum of 6 months. This cannot be reversed during the exclusion period. Contact our support team to activate self-exclusion at any time — no questions asked.
399 can send you regular pop-up reminders showing how long you've been playing and how much you've spent in the current session. These reality checks are a gentle nudge to pause, reflect, and decide whether to keep playing or call it a day.
Our support team is available around the clock. Whether you want to set a limit, ask about self-exclusion, or just talk through a concern, we're here. Reach us via live chat on the 399 platform or email us at [email protected] — we respond fast.
Responsible gaming means playing online games — including slots, card games, fishing games, and live casino — in a way that stays fun, affordable, and under your control. At 399, we believe that every player in Bangladesh deserves to enjoy the platform without it causing harm to their finances, relationships, or mental wellbeing.
The vast majority of 399 players enjoy the platform as a form of entertainment. They set a budget, play within it, and walk away when the session is done. But we also know that for a small number of people, gambling can become a problem — and when that happens, it can escalate quickly. That's why 399 takes responsible gaming seriously, not just as a legal obligation, but because we genuinely care about the people who use our platform.
Responsible gaming on 399 is built around three principles: awareness, control, and support. We give you the information to understand the risks, the tools to manage your play, and the support to get help if things go wrong.
Remember: gambling should always be entertainment, not a way to make money or solve financial problems. If you're playing to chase losses or to cover bills, please reach out to our support team immediately.
399 has built a full suite of responsible gaming tools directly into the platform. You don't need to contact support to use most of them — they're available right in your account settings. Here's a closer look at what's available and how each tool works.
Cap how much you can deposit per day, week, or month. Reductions apply instantly; increases take 7 days.
Set a maximum amount you're willing to lose in a given period. Once reached, your session ends automatically.
Limit how long you can play in a single session. A notification appears when your time is almost up.
Receive timed reminders showing your session duration and net spend. Set intervals from 15 minutes to 2 hours.
Take a short break of 1 day, 7 days, or 30 days. Your account is locked for the full duration.
Close your account for 6 months or longer. Irreversible during the exclusion period. Contact support to activate.
Problem gambling doesn't always look the way people expect. It's not just about losing large amounts of money — it can show up as spending more time than planned on 399, feeling irritable when you're not playing, or hiding your gaming activity from family members. The earlier you recognise the signs, the easier it is to address them.
Ask yourself the following questions honestly. If you answer "yes" to two or more, it may be worth taking a break and speaking to someone you trust.
Have you ever spent more money on gaming than you originally planned to?
Have you tried to cut back on gaming but found it difficult to do so?
Do you find yourself thinking about gaming when you're doing other things?
Have you borrowed money or sold something to fund your gaming?
Have you hidden your gaming activity from family members or close friends?
Do you play to escape stress, anxiety, or problems in your daily life?
Have you chased losses — kept playing to try to win back money you've lost?
Has gaming caused arguments or tension in your relationships?
If you answered yes to two or more of these questions, please contact the 399 support team. We can help you set limits, take a break, or point you toward further support. There is no shame in asking for help — it's the smart move.
Most players on 399 never experience problems with their gaming. Here are some straightforward habits that help keep responsible gaming easy and natural:
The 399 platform is designed to be entertaining. The house always has an edge over time — that's how gaming works. Play for the experience, not to make a profit, and you'll have a much better time.
If you've decided that you need a longer break from 399, self-exclusion is the right tool. Here's how to activate it:
Reach out via live chat on the platform or email [email protected]. Tell us you want to activate self-exclusion and for how long (minimum 6 months).
We'll confirm your identity to make sure the request is coming from the account holder. This protects you from someone else locking your account.
Your 399 account will be locked within 24 hours. You will not be able to log in, deposit, or play during the exclusion period.
Any balance remaining in your account at the time of exclusion will be held securely. You can request a withdrawal of your balance when the exclusion period ends.
When your exclusion period ends, you'll need to contact support to reactivate your account. There is a mandatory 24-hour reflection period before reactivation is confirmed.
Self-exclusion on 399 cannot be reversed during the exclusion period. This is intentional — it's designed to protect you when you need it most. If you're unsure whether self-exclusion is right for you, try a cool-off period first.
399 is strictly an 18+ platform. We verify the age of all players during registration and will suspend any account where we have reason to believe the user may be under 18. If you are a parent or guardian, we encourage you to use parental control software to prevent minors from accessing online gaming platforms.
If you believe a minor has accessed 399, please contact us immediately at [email protected]. We will investigate and take action without delay. Protecting young people from gambling harm is a responsibility we take seriously.
If you're struggling with your gaming habits, the most important thing to know is that you're not alone and help is available. Reaching out is a sign of strength, not weakness. The 399 support team is available 24/7 and will treat your situation with complete confidentiality and respect.
Contact us via live chat on the 399 platform or email [email protected]. We can help you set limits, activate a cool-off or self-exclusion, and point you toward further support resources if needed. You can also visit our FAQ page for answers to common responsible gaming questions.
399 is committed to being a platform where gaming stays fun. If it ever stops being fun for you, we want to know — and we want to help. Reach out any time, day or night.
Join thousands of Bangladesh players who enjoy 399 the right way — with a budget, a limit, and a smile. Register today and set your responsible gaming preferences from day one.