Terms and Conditions – 399 Online Casino

01 Introduction

Welcome to 399. These Terms and Conditions ("Terms") apply to all users of the 399 platform, accessible at 399.one. By creating an account, making a deposit, or placing a bet on 399, you confirm that you have read, understood, and agreed to these Terms in full.

399 is an online gaming platform designed specifically for players in Bangladesh. We offer a range of games including slots, card games, fishing games, and live dealer tables powered by Ezugi. These Terms cover everything from how you register to how we handle your money and your data.

If you do not agree with any part of these Terms, you should not use 399. If you have questions about anything in this document, please contact our support team before registering.

02 Eligibility

To use 399, you must meet all of the following requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age.
• You must be accessing 399 from a jurisdiction where online gaming is not prohibited by local law.
• You must not be a current employee, contractor, or immediate family member of a 399 employee.
• You must not have a previously closed or suspended account on 399 under any name or identity.
• You must be acting on your own behalf and not as an agent for any third party.

399 reserves the right to request identity verification at any point. If you cannot verify your identity or age when asked, your account may be suspended and any pending withdrawals held until verification is complete.

03 Account Registration

Each player is permitted to hold one account on 399. Duplicate accounts are not allowed under any circumstances. If we detect multiple accounts linked to the same person — whether by device, IP address, payment method, or identity document — all accounts may be closed and balances forfeited.

When registering, you must provide accurate and complete information. This includes your real name, a valid phone number, and a working email address. 399 uses this information to process payments and verify your identity when required.

• Your username and password are your responsibility. Do not share them with anyone.
• If you suspect unauthorised access to your account, contact support immediately.
• 399 is not liable for losses resulting from you sharing your login credentials.
• You are responsible for all activity that occurs under your account.

Account registration on 399 is free. We will never charge you a fee to open or maintain an account. If you wish to close your account, contact our support team and we will process the request within 48 hours after any pending transactions are settled.

04 Deposits

399 accepts deposits via bKash, Nagad, and Rocket — the three most widely used mobile financial services in Bangladesh. All deposits are processed in Bangladeshi Taka (BDT). Deposits are credited to your 399 account in real time in most cases, though occasional delays may occur during peak hours or due to network issues on the payment provider's side.

• Minimum deposit: as stated on the deposit page at the time of transaction.
• Maximum deposit: limits apply per transaction and per day; check the cashier for current limits.
• Deposits must come from a payment account registered in your own name.
• Third-party deposits are not accepted and will be returned where possible.
• 399 does not charge fees on deposits, though your payment provider may apply their own charges.

05 Withdrawals

Withdrawals on 399 are processed to the same payment method used for your most recent deposit. This is a standard anti-fraud measure. You cannot withdraw to a different bKash or Nagad number than the one you deposited from without completing an additional verification step.

• Withdrawal requests are typically processed within 3 to 10 minutes during normal operating hours.
• Minimum and maximum withdrawal amounts apply; check the cashier for current limits.
• Withdrawals may be delayed if your account has not completed identity verification.
• Any active bonus wagering requirements must be met before a withdrawal can be processed.
• 399 reserves the right to request supporting documents before approving large withdrawals.

If your withdrawal is declined, you will receive a notification explaining the reason. Common reasons include incomplete wagering requirements, unverified identity, or a mismatch between your deposit and withdrawal method. Contact support if you believe a withdrawal was declined in error.

06 Bonuses & Promotions

399 offers a welcome bonus to new players and ongoing promotions for existing members. All bonuses are subject to the specific terms stated at the time the bonus is offered. The general rules below apply to all bonuses unless a promotion explicitly states otherwise.

• Bonuses must be claimed within the stated validity window after being issued.
• Wagering requirements must be completed before bonus-derived winnings can be withdrawn.
• Wagering requirements are calculated on the bonus amount unless stated otherwise.
• Only one bonus can be active at a time unless a promotion specifically allows stacking.
• Bonuses are non-transferable and have no cash value until wagering requirements are met.
• 399 reserves the right to modify or cancel any bonus offer at any time with reasonable notice.

Bonus abuse — including but not limited to creating multiple accounts to claim the same bonus, using low-risk betting strategies to clear wagering requirements, or coordinating with other players — will result in the cancellation of the bonus, forfeiture of any associated winnings, and possible account suspension.

07 Game Rules & Fair Play

All games on 399 operate according to their individual game rules, which are accessible within each game interface. In the event of a conflict between a game's displayed rules and these Terms, the game rules take precedence for that specific game.

Slot games and RNG-based card games on 399 use certified random number generation. Live dealer games in the Ezugi Live section use physical outcomes determined by real dealers in a licensed studio environment. 399 does not alter game outcomes after a round has begun.

• Bets placed and confirmed cannot be cancelled or reversed.
• In the event of a technical failure mid-game, the round may be voided and stakes returned.
• If a game result is disputed, 399 will review server logs and game records to determine the correct outcome.
• 399's decision on disputed game outcomes is final after internal review.

08 Prohibited Activities

The following activities are strictly prohibited on 399. Engaging in any of these may result in immediate account suspension, forfeiture of balance, and reporting to relevant authorities where required by law.

• Using automated software, bots, or scripts to place bets or interact with the platform.
• Exploiting software bugs or errors to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Using 399 for money laundering or any other illegal financial activity.
• Registering multiple accounts to claim bonuses more than once.
• Providing false identity information during registration or verification.
• Attempting to access another player's account without authorisation.
• Engaging in abusive, threatening, or harassing behaviour toward 399 staff or other players.

09 Account Suspension & Closure

399 reserves the right to suspend or close any account at any time if we have reasonable grounds to believe that the account is being used in violation of these Terms. In cases of suspected fraud or illegal activity, accounts may be suspended without prior notice.

If your account is suspended, you will be notified by email or SMS. You may appeal a suspension by contacting our support team. 399 will review the case and respond within 5 business days. If the suspension is upheld, any legitimate balance remaining after deducting bonus funds and disputed amounts will be returned to your registered payment method.

You may also request voluntary account closure at any time. This is processed within 48 hours. If you are closing your account for responsible gaming reasons, please let our support team know so we can apply the appropriate self-exclusion measures.

10 Responsible Gaming

399 is committed to promoting responsible gaming. We provide tools that allow you to manage your gaming activity, including deposit limits, session time limits, and self-exclusion options. These tools are available in your account settings or by contacting support.

• Deposit limits can be set on a daily, weekly, or monthly basis.
• Self-exclusion periods range from 30 days to permanent exclusion.
• Once a self-exclusion is applied, it cannot be reversed during the exclusion period.
• 399 staff are trained to identify signs of problem gambling and may proactively reach out to players showing concerning patterns.

If you feel that your gaming is becoming a problem, please visit our Responsible Gaming page for more information and support resources. Gaming on 399 should always be enjoyable — if it stops being that, please reach out.

11 Privacy & Data

399 collects personal data as part of the account registration and payment verification process. This data is used solely to operate your account, process transactions, and comply with legal obligations. We do not sell or share your personal data with third parties for marketing purposes.

Full details of how 399 collects, stores, and uses your data are set out in our Privacy Policy, which forms part of these Terms. By registering on 399, you also agree to the Privacy Policy.

12 Limitation of Liability

399 provides its platform on an "as is" basis. While we work hard to keep the platform running smoothly, we cannot guarantee uninterrupted access at all times. Scheduled maintenance, technical issues, or circumstances beyond our control may occasionally affect availability.

• 399 is not liable for losses caused by internet connectivity issues on your end.
• 399 is not liable for losses resulting from your failure to read and understand game rules or bonus terms.
• 399's total liability to any player in any circumstance is limited to the amount deposited by that player in the 30 days preceding the claim.

Nothing in these Terms limits 399's liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

13 Changes to These Terms

399 may update these Terms from time to time. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect. Minor clarifications may be made without advance notice.

The date at the top of this page reflects when the Terms were last updated. If you continue to use 399 after an update takes effect, you are deemed to have accepted the revised Terms. If you do not accept the changes, you should close your account before the effective date.

14 Contact Us

If you have any questions about these Terms, or if you need to raise a complaint or dispute, please contact the 399 support team. We aim to respond to all enquiries within 24 hours.

• Email: [email protected]
• Live Chat: available 24/7 through the 399 platform
• FAQ: visit our FAQ page for answers to common questions