Your privacy matters to us. This policy explains exactly what data 399 collects, why we collect it, how we store it, and what rights you have over your own information.
We keep things simple and honest. Here's a quick summary of the key privacy commitments 399 makes to every player.
399 only collects the data that is strictly necessary to operate your account, process payments, and comply with legal requirements. We don't ask for information we don't need, and we don't keep it longer than necessary.
399 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data stays within the 399 ecosystem and is used only to serve you as a player on the platform.
All personal data and payment information stored by 399 is protected with industry-standard encryption. Your bKash and Nagad details are never stored in plain text and are handled through secure, tokenised payment channels.
You have the right to access, correct, or request deletion of your personal data at any time. Contact 399 support and we will process your request promptly. You are always in control of the information you share with us.
399 uses cookies to keep you logged in, remember your preferences, and understand how the platform is being used. We don't use cookies to track you across other websites or build advertising profiles.
In the unlikely event of a data breach that affects your personal information, 399 will notify you promptly and take immediate steps to contain the issue. We don't hide security incidents — we communicate them clearly and quickly.
This Privacy Policy explains how 399 ("we", "us", "our") collects, uses, stores, and protects the personal information of players who use the 399 platform at 399.one. We are committed to handling your data responsibly and transparently.
By registering an account or using any part of the 399 platform, you agree to the collection and use of your information as described in this Privacy Policy. This policy should be read alongside our Terms and Conditions, which together form the full agreement between you and 399.
We know that privacy policies can feel like a wall of legal text. We've written this one to be as clear and straightforward as possible, so you actually understand what's happening with your data — not just tick a box and move on.
This Privacy Policy was last updated in January 2025. We recommend reviewing it periodically. If we make significant changes, we will notify you via email or an in-platform message before the changes take effect.
399 collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of what we collect and why.
| Data Type | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, national ID | Account verification and age confirmation |
| Contact Data | Phone number, email address | Account communication and support |
| Financial Data | bKash/Nagad/Rocket number, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, OS | Security, fraud prevention, platform optimisation |
| Usage Data | Games played, session duration, bet history | Responsible gaming monitoring, platform improvement |
| Cookie Data | Session tokens, preference settings | Keeping you logged in, remembering your settings |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent.
Every piece of data 399 collects has a specific, legitimate purpose. We do not collect data speculatively or hold onto it "just in case." Here is how we use the information we gather from 399 players:
If you have opted in to marketing communications, we may also use your contact details to send you information about promotions and new games on 399. You can opt out of marketing messages at any time by contacting support or updating your account preferences.
399 never uses your personal data to make automated decisions that significantly affect you — such as account closures or withdrawal refusals — without human review. If your account is flagged by our automated systems, a member of our team will review the case before any action is taken.
399 processes payments through bKash, Nagad, and Rocket — the most widely used mobile financial services in Bangladesh. When you make a deposit or request a withdrawal, your payment details are transmitted directly to the relevant payment provider through an encrypted connection.
399 does not store your full bKash PIN, Nagad PIN, or any equivalent payment credential on our servers. We retain only the mobile number associated with your payment account, which is used to match your deposit and withdrawal requests and to prevent fraud.
399 will never ask for your full bKash or Nagad PIN via chat, email, or phone. If anyone claiming to be from 399 asks for your PIN, do not share it and contact our support team immediately.
399 uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. We use three categories of cookies:
399 does not use advertising or tracking cookies. We do not allow third-party advertisers to place cookies on the 399 platform. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform.
399 does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary for each purpose:
Any third party that receives data from 399 is contractually required to handle it securely and use it only for the specific purpose for which it was shared. We do not allow third parties to use your data for their own marketing or commercial purposes.
399 retains your personal data for as long as your account is active and for a period after closure as required by law and our internal policies. Here is a general guide to our retention periods:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account deletion, we will remove your personal data subject to any legal retention obligations that apply.
As a 399 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected] and we will respond within 30 days.
Request a copy of all personal data 399 holds about you.
Ask us to correct any inaccurate or incomplete data we hold.
Request deletion of your data, subject to legal retention requirements.
Ask us to limit how we use your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing of your data for marketing or profiling purposes.
399 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on 399, please contact us immediately at [email protected].
Upon receiving such a report, we will investigate promptly, suspend the account, and delete any personal data associated with the underage user. We take underage access seriously and have age verification measures in place during registration to prevent it.
If our systems detect that a registered user may be under 18, the account will be suspended immediately pending identity verification. Any balance held in the account will be reviewed before any funds are returned.
399 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
Despite these measures, no online platform can guarantee absolute security. If you suspect that your 399 account has been compromised, change your password immediately and contact our support team. We will investigate and take appropriate action without delay.
You can help keep your account secure by using a strong, unique password for 399 and not sharing your login credentials with anyone. Enable any additional security features available in your account settings.
399 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you via email or an in-platform notification at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page reflects when the policy was most recently revised. We encourage you to review this page periodically. Continued use of 399 after an update constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how 399 handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries within 5 business days.
For data deletion or access requests, please email us with the subject line "Data Request" and include your registered phone number so we can locate your account. We will confirm receipt within 24 hours and complete the request within 30 days.
Now that you know how 399 protects your privacy, you can play with complete peace of mind. Register today and experience Bangladesh's most trusted online gaming platform.